Q7. Which of the following is an example of effective prioritization in the help desk process?
A. Addressing all issues in the order in which they are received
B. Addressing all issues reported by VIP customers first
C. Addressing all issues that can be resolved quickly first
D. Addressing issues based on their level of severity or urgency
Correct Answer: D
Explanation:
Addressing issues based on their level of severity or urgency. Effective prioritization in the help desk process involves addressing issues based on their level of severity or urgency, ensuring that the most critical issues are addressed first.
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